FAQ
What is Hive Joon?
Hive Joon is your go-to online store for a curated selection of Fashion, Gadgets, and Room & Kitchen essentials. We offer quality products designed to upgrade your style and simplify everyday living — all delivered straight to your door.
Where do you ship?
We currently ship orders within the United States only.
How long does delivery take?
Our typical delivery time is 7–10 business days from the date your order is shipped. You will receive a tracking number via email once your order is on its way.
How much is shipping?
Shipping costs vary based on your order size and location. Any applicable shipping charges will be calculated at checkout. We occasionally offer free shipping promotions, so keep an eye out!
How can I track my order?
Once your order ships, you will receive an email with your tracking number and a link to track the package online.
Can I return an item?
Yes! We offer a 14-day return policy. Items must be unused, in original packaging, and returned within 14 days of delivery. To start a return, contact us at support@hivejoon.com with your order details.
Do you offer exchanges?
We do not currently offer direct exchanges. If you'd like to replace an item, please return the original for a refund and place a new order.
What if I receive a damaged or incorrect item?
We're sorry! If your order arrives damaged or incorrect, please email us at support@hivejoon.com within 3 days of delivery, and we’ll make it right.
What payment methods do you accept?
We accept all major credit and debit cards, as well as secure payment options like PayPal
How can I contact Hive Joon?
For any questions, support, or feedback, reach out to us at:
📧 Email: support@hivejoon.com
🌐 Website: www.hivejoon.com